As COVID-19 continues to affect our day-to-day life, online retailers have an increasingly important role to play. We're acutely aware of our responsibilities and we're doing everything we can to ensure you get the items.
At Karavan.cn, we hope you remain safe and healthy during this outbreak. It is our duty to offer a satisfied shopping experience for all of our valued customers as always. Light is at the end of the tunnel, so let's stay strong and patient during these special times. We will be still here to do our best to support you.
The following are FAQs for order and delivery that customers care about during the corona-virus epidemic.
Q1. Will my package be delivered?
Yes, our activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced.
Q2. How long does it take to ship my package?
The delivery time of the goods is determined by the product and the delivery area. Due to the impact of the epidemic, the overall shipping time has been delayed than before. Our staff will update the delivery information for you online when you communicate with us. We will do our best to deliver your items as soon as possible and notify you by email. Our local warehouses stock goods are delivered faster.
Q3. Will my package be infected?
It's safe to order from Karavan.cn. We are taking extra precautions at the packing process, each package is disinfected before leaving our warehouse to ensure safe product and delivery for you.
Q4. What's the status of my order and delivery?
Once your order has been shipped out we will send you a shipping confirmation email that includes your tracking number. To check the status of your package, please click on the link and it will take you to the UPS, FedEx or other shipping vendors website. This function allows you to track your package using the tracking code provided in the email. You can also track your order in My account: "My Orders".
Q5. Can I change the address on my order?
Yes. You can change the delivery address for an order before it ships out. Once your order has shipped out, you can find tracking information in your order details.
Q6. Is it possible to reduce contact with the deliveryman?
Yes. Our delivery partners have been advised to reduce contact with customers by placing packages at the customer's doorstep and stepping back. If an ID check is required, these are now performed at a distance. You can also choose a safe location for the deliveryman to leave your package.
Q7. What actions is Karavan.cn taking during the COVID-19 Epidemic?
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We are working hard to provide certified sanitary products and complete in house testing to ensure that every product we offer you is safe, reliable, and meets the national safety certification.
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We are trying our best to increase product stock on the local warehouse to ensure that the products can be delivered to you as soon as possible.
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We are taking extra precautions at the packing process, each package is disinfected before leaving our warehouse and ship to you.
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In addition to the above goods, our company is still actively coordinating to ensure that all goods are in place.